Numa: Turning Missed Calls Into Appointments

Dealerships are Missing Over 1500 Calls per Month

With Numa, 92% of all calls into a service department are handled immediately!

Numa IS an “Artificial intelligence agent” - think Siri or Alexa - that can answer the phone, text, and chat on Facebook messenger or your Google business page.

Numa was designed to facilitate communication between customers and businesses. Numa is live in well over 100 dealerships and many other businesses.

Numa allows customers to communicate in the language of their choice and your employees can still use English.

Out of all calls into a service department, 26% hang up without speaking to anyone. 33% left a message that was not returned within 24 hours and 24% left a message that was returned.

Using Numa’s artificial intelligence and voice or text communication, your dealership can handle multiple functions, like appointment setting or status updates automatically! Numa’s use of machine learning means every customer interaction is training Numa on how to respond.

Register to Watch Webinar Now!

In This Webinar You Will Gain Insight Into:

  • How Numa, an Artificial Intelligent Agent, can increase your scheduled service appointments by 30%
  • The number of rescued calls Numa can make in 30 days
  • The response time to your customers
  • Significant increase in CSI
  • The number of hours your Service Advisors can save in a month in voicemail and outbound calls?

Your Presenter:

Derek Simonds

Executive Vice President, Numa Automotive

Derek Simonds is executive vice president of Numa’s rapidly expanding automotive division. An auto industry veteran with more than 35 years of leadership expertise, Simonds oversees the division’s operations, partnerships, OEM relationships, customer success and go-to-market strategy. His deep experience in finance, sales, marketing and operations combined with more than 15 years working directly with dealerships gives him a rare 360 view of the of industry’s past and present that provides him with unique insight into its future.

Prior to joining Numa, Simonds was Chief Operations Officer of Zeigler Automotive Group, one of the largest privately owned dealer groups in the U.S. His successful career includes serving more than 17 years as national sales manager at The Cardone Group, which helps hundreds of retail automotive dealerships and automobile manufacturers develop sales, marketing, technology and training strategies to improve the customer experience and increase dealership ROI. Simonds is a board member at Webinarinc, the leading automotive training enterprise bringing tailored, innovative solutions and technologies to maximize every aspect of today’s dealerships. He is also an ultra-marathoner and a World Champion Gracie Barra Brazilian Jiu-Jitsu Black Belt.

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